Thank you for choosing Modends LLC. We want you to be satisfied with your purchase. If you are not satisfied with your purchase, you may request a refund or return within 7 days of receiving your item. Below are the details of our refund and return policy.

1. Refund and Return Requirements

Refund Request: You must contact our Customer Service within 7 days of receiving your item to request a refund or return.

Item Condition: Returned items must be unused, undamaged, and in their original packaging and tags.

Ineligible Items: The following items are ineligible for a refund:

Opened items that cannot be returned or exchanged

Items on certain promotions or discounts, such as “Final Sale” items

2. Return Process

Contacting Customer Service: Please contact us by email at william@modends.online or by phone at +1 689-910-8880 to let us know the reason for your refund or return.

Obtaining an RA Number: After contacting Customer Service, we will provide you with a Return Authorization Number (RA number). Please be sure to include this number on your return package. Returning Items: Please return the item to the address we provide, ensuring tracking information is available.

3. Refund Processing

Once we receive the returned item and verify its correct condition, we will process your refund within 7 business days.

The refund will be made to the original payment method used for purchase, excluding shipping costs.

4. Shipping Costs

If you need to return an item due to faulty or damaged items, we will cover all shipping costs.

For returns due to other reasons, you will be responsible for your own shipping costs.

5. Any Questions or Concerns

If you have any questions regarding the refund or return process, please feel free to contact us. We will do our best to assist you.

Email: william@modends.online

Phone: +1 689-910-8880

Thank you for choosing Modends LLC. We look forward to serving you better!